Chapter 21 E-commerce and urban logistics: trends, challenges, and opportunities
Restricted access

This chapter analyses e-commerce, by focusing on its relevance to urban freight transport, in terms of both market penetration and impact on sustainability. E-commerce is defined according to its spread around the world, different types of goods, and delivery systems. The chapter illustrates the main elements to consider when analysing e-commerce and its impacts. It underlines the importance of demand analysis, actors involved, and service configurations. It discusses the main innovations related to technology, business models and regulations useful for mitigating negative externalities, and provides relevant examples. The chapter synthesizes problems, knowledge needed, research trends, and future directions, and concludes by discussing the roles that public policy planning and stakeholder engagement play in addressing the growth of e-commerce while guaranteeing economic, environmental, and social sustainability.

You are not authenticated to view the full text of this chapter or article.

Access options

Get access to the full article by using one of the access options below.

Other access options

Redeem Token

Institutional Login

Log in with Open Athens, Shibboleth, or your institutional credentials

Login via Institutional Access

Personal login

Log in with your Elgar Online account

Login with you Elgar account
Handbook