Big Data
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Big Data

Promise, Application and Pitfalls

Edited by John Storm Pedersen and Adrian Wilkinson

Big data and 'the package' of the digital society is de-mystified in this important book. A group of international experts frame the debates around big data and analyse its impact in different sectors in practice. They also examine whether big data and the digital society can deliver on its promises.
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Chapter 9: Data analytics and health services quality: Implementing eHealth initiatives wisely

Peter Ross, Therese Kelly, Sanjeev Hiremath and Adrian Wilkinson


eHealth systems, supported by data analytics, have increasingly facilitated data driven and/or supported decision-making practices across health sectors. eHealth proponents suggest that these strategies may improve healthcare processes and improve patient outcomes. Critics, in contrast, suggest that they lead to data-driven management (DDM) systems that create top-down decision-making, data-driven bureaucracies. This chapter examines the drivers of data analytic–supported eHealth systems across industrialized economies and their associated impacts and implementation challenges. It further considers how eHealth systems are impacting on the quality of health services, including in the Australian context. This includes a systemic review of the eHealth literature, supported by a case study analysis on an Australian eHealth initiative, entitled ‘Choosing Wisely Pathology’. It concludes that two main factors, collaboration and participation, underpin the successful implementation and ongoing adoption of eHealth systems.

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