Chapter 1 The role of benchmarking in efficiency-enhancing strategies
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This chapter discusses the role of benchmarking as an efficiency-enhancing tool in three different market situations which are all relevant in the transport sector: competition in the market, competition for the market and regulation in the absence of any form of competition. It outlines the main challenges when using benchmarking as a policy tool and explains the rationale behind this volume on benchmarking and regulation in transport based on European experiences, as well as its content and scope.

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