Chapter 25 Tourism certification audits: reviewing sustainable certification programs
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Tourism certification is growing in popularity with over 250 programs worldwide. Certification assists the consumer by providing an assurance of quality programs and facilities. To ensure compliance with certification principles periodic audits are required. This chapter provides an evaluation of some of the most popular tourism certification audits and investigates successful cases and best practice but also identifies failures. In doing so, this chapter looks at the specific steps in the audit process, the different tools and approaches available to auditors, and compliance challenges among auditing participants in ensuring a good level of effectiveness and efficiency from audit activities. The approach considers multiple and diverse stakeholders and illustrates examples specific to audits to help delineate both the promise as well as the problems of certification audit processes and auditors within the tourism industry.

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Editor: Anna Spenceley