Handbook of Regional Innovation and Growth
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Handbook of Regional Innovation and Growth

Edited by Philip Cooke, Bjørn Asheim, Ron Boschma, Ron Martin, Dafna Schwartz and Franz Tödtling

Today, economic growth is widely understood to be conditioned by productivity increases which are, in turn, profoundly affected by innovation. This volume explores these key relationships between innovation and growth, bringing together experts from both fields to compile a unique Handbook.
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Chapter 27: Service Innovation

Yuko Aoyama and Rory Horner

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27 Service innovation Yuko Aoyama and Rory Horner INTRODUCTION Today, industry executives view service innovation as the next new wave of potential growth (BusinessWeek, 2007). Corporate giants such as IBM and GE recognized that their highest grow...

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