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Cover The Materials of Service Design
The Materials of Service Design

If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be.

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Monograph Book
Publication Date:
12 Dec 2023
DOI:
https://doi.org/10.4337/9781802203301
Collections:
Business 2023
Cover Research Handbook on Project Performance
Research Handbook on Project Performance

This engaging Research Handbook presents a fresh look at how to improve project performance for the project sponsor, client and end user using a number of empirical research studies. Focusing on project performance concepts and methods, the Handbook provides a fresh look at successful project completions, achieving project objectives, on-time or ahead of time project completion or delivering within budget.

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Handbook
Publication Date:
17 Mar 2023
DOI:
https://doi.org/10.4337/9781802207613
Collections:
Business 2023
Cover Services, Experiences and Innovation
Services, Experiences and Innovation
Integrating and Extending Research
Editors:
Ada Scupola
and
Lars Fuglsang
Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.
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Monograph Book
Publication Date:
30 Nov 2018
DOI:
https://doi.org/10.4337/9781788114301
Collections:
Business 2018