This book is about measuring innovation, not just in the business sector but in every sector of the economy, using, for the first time, an internationally agreed general definition of innovation. The resulting indicators can be used to inform policy development, and offer a better understanding of the impact of the innovation policy of governments, the strategy of businesses and the practice of households, in a more digital economy. Innovation is a systems phenomenon and systems provide a structure throughout the book.
Technological developments have enabled a dramatic expansion and also an evolution of telework, broadly defined as using ICTs to perform work from outside of an employer’s premises. This volume offers a new conceptual framework explaining the evolution of telework over four decades. It reviews national experiences from Argentina, Brazil, India, Japan, the United States, and ten EU countries regarding the development of telework, its various forms and effects. It also analyses large-scale surveys and company case studies regarding the incidence of telework and its effects on working time, work-life balance, occupational health and well-being, and individual and organizational performance.