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This is an open access title available under the terms of a CC BY-NC-ND 4.0 License. It is free to read, download and share on This insightful book examines all aspects of the design process and implementation of questionnaire surveys on the activities of business, public sector, and non-profit organizations. Anthony Arundel discusses how different aspects of the survey method and planned statistical analysis can constrain question design, and how these issues can be effectively resolved.

Open access
Monograph Book