Chapter 18 The role of the state in the development of social services
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This chapter reflects on major trends in social service design, as identified and described in the previous chapters. All these chapters underscore significant changes in the role of the public sector in social service provision, and they are all keenly attentive to the potential drawbacks and problematic aspects of the changing outlook of public policy engagement. This concluding chapter seeks to understand the reasons why the contributors to this volume lean towards critical conclusions about the developments they have observed and have a hard time conceiving of potentially positive aspects and opportunities that come with ongoing social service developments. The chapter argues that trajectories of social service innovation are often measured against the yardstick of an ideal-typical model of citizenship-based rights and privileges, which has left its mark on the assessment of the trends identified. In this social citizenship-based perspective on social services, public involvement plays a major role in securing inclusive access to social services, a more or less even distribution in terms of their qualitative aspects and the scope of services available, and an orientation of social services as tools for supporting self-determination and empowerment of citizens making use of social services. When appraising the role of the state in social services, it is then important to consider the details of implementation, the specific institutional settings and the contextual factors of social service design.

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