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Kate Lister and Tom Harnish

Technology has forever changed how, when and where people work. In the United States, approximately 80 per cent of workers say they would like to work remotely at least some of the time and approximately 40 per cent already do so. Over three-quarters of US employees say that their ability to use technology outside of working hours is a positive development. Also, while the feeling of being ‘always on’, loneliness and worry about career implications are among the negatives cited by teleworkers, they are mitigated by the benefits, such as reduced work–life conflict, increased autonomy, feeling trusted and empowered, and reduced commuter travel. This chapter examines the impact of telework on employees, organizations and society, and offers strategies researchers and organizational leaders have found most effective for optimizing the practice.