Handbook of Research Methods in Diversity Management, Equality and Inclusion at Work
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Handbook of Research Methods in Diversity Management, Equality and Inclusion at Work

Edited by Lize A.E. Booysen, Regine Bendl and Judith K. Pringle

Equality, diversity and inclusion (EDI) have become features of organizations as a result of both legal and societal advances, as well as neoliberal economic reasoning and considerations. Current research approaches frequently fall short of addressing the challenges faced in EDI research, and this benchmark Handbook brings up to date coverage of research methods in EDI, and advances the development of research in the field.
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Chapter 12: Participants as collaborators: coordinated management of meaning (CMM) as collaborative research method

Ilene C. Wasserman


This chapter describes a qualitative research methodology and an appreciative collaborative inquiry, designed to engage with participants as collaborators. The focus of the research was to identify what discursive processes foster transformative ‘dialogic moments’ in the engagement of deeply rooted cultural differences, in dialogue. This was done through a series of interviews, group discussions and participant reflection on transcripts of these interviews and group discussions. The methodology acknowledges that research is subjective; that we influence what we find from the very moment of asking the question. By design, the appreciative collaborative inquiry required finesse on the part of the researcher to collaborate with what emerged in the process of engaging participants as collaborators. This included a willingness to veer away from a script, to be present to what is unfolding and to improvise. The improvisation included both the content of the inquiry and facilitation as well as role as researcher.

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