Research Handbook of Responsible Management
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Research Handbook of Responsible Management

Edited by Oliver Laasch, Roy Suddaby, R. E. Freeman and Dima Jamali

Outlining origins of the field and latest research trends, this Research Handbook offers a unique and cutting-edge take on the numerous avenues to responsible management in the 21st century. Renowned contributors present iconic viewpoints that have formed the foundation of responsible management research, introducing cutting-edge conceptual lenses for the study of the responsible management process.
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Chapter 25: Corporate social responsibility at the individual level of analysis: research findings that inform responsible management in the wild

Chelsea R. Willness, David A. Jones, Nicole Strah and Deborah E. Rupp

Abstract

To date, responsible management and corporate social responsibility (CSR) have been differentiated by their respective emphases on the responsible practices of ‘regular’ managers versus corporations (i.e. individual-level versus organizational- and macro-level phenomena). However, recent years have seen exponential growth in individual-level CSR research, offering insights that can inform responsible management scholarship and practice. In this chapter, we summarize the development and distinctions between these fields, and identify new synergies. We then review theory-driven empirical findings from micro-CSR research about how, when and why employees respond to CSR practices, and use a C-S-R Considerations framework and theory about three CSR motives to derive evidenced-based principles that inform recommendations for practice. Specifically, we describe how managers can design, manage, and communicate about externally-directed CSR programs in ways that create additional value for employees—beyond the value created for the intended beneficiaries—to ultimately enable employees’ CSR engagement and advocacy, and elicit job attitudes and behaviors that benefit the company. We conclude with suggestions for future research on responsible management.

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